52 Remote Work Statistics, Trends Affecting Field Service Industry

Remote work is prevailing like never before. Yet many of us have questions regarding its lifespan, benefits, challenges, and so on.

It’s going to stay, and that is almost for certain. However, the question to ask is what industries will gain the most over others.

That’s why I pulled up some stats, trends, and facts about remote work in the field service industry to find future possibilities.

Key Remote Work Statistics

1. 1 in 5 workers is currently working remotely. (Source: Forbes)
2. 98% of workers want to work remotely, at least part of the time. (Source: Forbes)
3. 59% prefer employers that offer remote work.(Source: Apollo Technical)
4. The most popular work model today is hybrid, preferred by 41% of employees, followed by fully remote at 32%, and on-site at 27%. (Source: HubSpot)

Remote Work Worldwide Statistics Across All the Industries

5. Remote jobs have increased threefold since 2020. (Source: StrongDM)
6. By 2025, 22% of the American workforce is expected to be remote. (Source: Apollo Technical)
7. Globally, 16% of companies operate fully remotely, while 44% do not offer any remote work options. (Source: Notta)
8. Approximately 37% of jobs can be done remotely, indicating broad potential for remote work policies. (Source: Remote)
9. By 2025, it is projected that 70% of the workforce will work remotely at least 5 days a month. (Source: Remote)

Remote Work by Demographics Statistics

10. 38% of men work remotely full-time and 23% part-time, while 30% of women work remotely full-time and 22% part-time. (Source: Forbes)
11. The largest percentage of remote workers are aged 24 to 35. (Source: Forbes)
12. The 20-24 age group is the least likely to apply for remote roles. (Source: USCI)
13. Millennials are the age group with the highest number of remote workers. (Source: USCI)
14. 77% of Gen Z and 75% of Millennials currently working remotely or in hybrid roles would consider switching jobs if required to return to the office full-time. (Source: Zoom)

Remote Work in the Field Service Industry Statistics

15. Remote Assistance Adoption: 79% of field service organizations have implemented or plan to implement remote assistance solutions (Gitnux Market).
16. Hybrid Work Models: About 25% of field service companies have adopted these hybrid models to improve operational efficiency and flexibility​ (Field Nation).
17. Productivity and Efficiency Gains: Field service organizations using remote diagnostics and remote support technologies have reported a 20% increase in productivity (HSO | the results company).
18. Operational Cost Reduction from Remote Work: Companies utilizing a hybrid approach, combining remote diagnostics with on-site visits only when necessary, report a 30% reduction in operational costs (Gitnux Market, HSO | the results company).
19. Growth of Remote Diagnostic Tools: 78% of field service companies have reported that the adoption of remote diagnostic tools has significantly reduced the need for on-site visits. ​(Gitnux Market, HSO | the results company)
20. Remote Work and Employee Preferences: 65% of field service employees prefer a mix of remote and on-site work, particularly for roles that involve diagnostics, scheduling, and customer support (Field Nation).
21. Customer Expectations and Remote Capabilities: 89% of customers expect modern technology, including remote diagnostics and online scheduling, as part of their service experience (Gitnux Market). 
22. Impact on Customer Satisfaction: Companies that have implemented remote support and diagnostics have seen a 15% increase in customer satisfaction due to faster response times and the convenience of resolving issues (HSO | the results company).
23. Remote Training and Knowledge Sharing: 70% of field service organizations have adopted remote training and knowledge-sharing platforms to upskill their workforce ​(HSO | the results company).
24. Remote Work Challenges: Despite the benefits, remote work in field service comes with challenges, particularly in maintaining the same level of service quality and dealing with complex issues that require a physical presence (HSO | the results company).

Remote Work Productivity Statistics

25. A large majority (62%) of workers feel more productive when working remotely, while only 11% feel less productive. (Source: HubSpot) 
26. 70% of professionals find it easier to concentrate and 65% find stress management simpler when working remotely. (Source: Zoom)
27. On average, remote workers are 10 minutes less unproductive each day and work 1 additional day per week. (Source: Apollo Technical)
28. Workers are divided on their preferred environment for innovation and brainstorming: 39% thrive in the office, while 37% find they work better at home. (Source: HubSpot)

Remote Work and Collaboration Statistics

33. The use of collaboration tools increased by 44% over 2 years. (Source: Gomada)
34. 78% of 669 CEOs view remote collaboration as a long-term business strategy.  (Source: Intuition)
35. 77% of companies use digital technologies for collaboration, 75% hold regular 1:1 meetings, 57% offer social opportunities, and 51% help employees connect with colleagues for work. (Source: Gomada)
36. Collaboration today primarily happens through messaging apps (50%), emails (22%), and meetings (19%), with video calls being the most common format for meetings. (Source: HubSpot) 

Remote Work and Coworking Spaces Statistics

37. By the end of 2024, there will be 41,975 coworking spaces worldwide. (Source: ONEs Software)
38. It is projected that 5 million people will be using coworking spaces in 2024 (Source: Flexas)
39. Freelancers account for 41% of coworking space users. (Source: North One)
40. 69% of coworkers report acquiring new skills while using coworking spaces. (Source: ONEs Software)
41. 45% of workers are most concerned about overall cleanliness, with additional concerns about shared areas (42%) and workspaces (37%). (Source: Work in Mind)
42. Coworkers face issues such as noise and distractions (51%), lack of workspace personalization (31%), cramped coworking spaces (39%), inadequate equipment (39%), and safety concerns (23%). (Source: Jobera)

Benefits of Remote Work Statistics

43. By adopting a partially remote work model, you could save up to $11,000 per employee annually. (Source: StrongDM)
44. Remote workers save an average of 72 minutes a day on commuting, totaling about 6 hours a week. (Source: Notta)
45. 77% of professionals think that flexible work options would enhance their mental and physical health. (Source: Notta)
46. Remote work has the potential to cut 54 million tons of carbon emissions annually. (Source: Notta)
47. Over 76% of remote workers saved money, 68% experienced improved physical health, 55% felt less stressed, and 82% reported increased happiness and motivation at work. (Source: Deskbird)

Challenges of Remote Work Statistics

48. 69% of remote workers say they've experienced higher levels of burnout due to digital communication tools. (Source: Forbes)
49. 53% of remote workers find it more challenging to feel connected to their coworkers. (Source: Forbes)
50. Over a third of remote workers lack adequate rest and time off, facing challenges such as non-work distractions (32%), relationship building (25%), loneliness (23%), tech issues (21%), and time zone differences (19%). (Source: Notta)

Remote Work Trends

51. 73% of executives think remote workers pose a higher security risk. (Source: Forbes)
52. In Q2 2024, industries with the highest rates of new hybrid and remote jobs are: Marketing and Creative (27% hybrid, 15% remote), Finance and Accounting (27% hybrid, 11% remote), Technology (26% hybrid, 17% remote.) (Source: Robert Half)